Contact us

Do you have questions, comments, requests or do you simply want to find out more?
Contact us for a no obligation discussion.

We would be pleased to hear from you or to invite you to our central offices.

We will use your information for the exclusive means of answering your inquiry. We will neither relay your information to third parties nor will we save them permanently.

Information for our Customers and Business Partners According to Article 13 of the EU General Data Protection Regulation (GDPR)
June 2018

Dear customers and business partners,

With the information below we would like to inform you about why we collect personal data of our customers and business partners and how we handle this data. This information sheet should also inform you about your rights as a person affected.

Most of this information will already be known to you, we have received information from you yourself. If you have any questions about this topic, please contact your contact at di support or contact our data protection officer.

Who is responsible for processing my data and who can I contact?
di support GmbH
Düsseldorfer Str. 13
65760 Eschborn

Telephone: +49 6196 / 77933-0
Telefax: +49 6196 / 77933-29
E-Mail: info@di-support.com
Internet: www.di-support.com

Data protection officer contact information:
datenschutz@di-support.com

What types of personal information to we process?
We collect name and contact details of our contact persons as well as their company affiliation and their position or task in the company. Depending on the contractual relationship, we also process information on the area of responsibility of the contact person. Appointments and contacts with our customers are recorded in our ERP system.

How long is this information saved?
The data of our customers and contacts remain stored as long as business relations exist, or, as long as you express interest in our products. There are legal retention periods of 6 or 10 years for data on contractual agreements and invoicing.

Reasons for processing personal information:
We process our customer’s information for responding to requests, making offers, carrying out contractual duties and invoice processing.

On what legal grounds do we process information?
We collect and process information from customers and business partners as well as the information from training participants exclusively based on contractual or precontractual relationships. (Art. 6 lit b GDPR).
Who receives the information?
We do not pass on the customer data collected for our own purposes to third parties. There is no transmission of data to non-EU countries.

Are we required to submit personal information?
Unless you chose to enter a contractual relationship with us, you are not required to submit any personal information to us.

Is there an automated decision-making process or profiling?
We do not use automated personal decision-making based on your personal data, which will have a legal effect on you or significantly affect you in a similar manner (Art. 22 DSGVO).

Your rights as an affected person
According to Chapter III of the GDPR, you have the right to obtain information about your personal data, the right to correct incorrect data, the right to erase your data or to restrict processing, the right to object to processing, the law data portability and the right of withdrawal of given consent, if granted.

You have the right to complain to the Hessian or other data protection supervisory authority if you believe that our company inappropriately or improperly handled your data.

How to find us

If you are traveling by car?
You can find us easily with the directions from Google Maps.

Do you need a train connection?
Take the train to the S-Bahn station Eschborn Süd which is just a 5 minute walk from us.

Address

di support GmbH
Düsseldorfer Str. 13
65760 Eschborn – Germany

T:     +49 (6196) 77933-0

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