Legal information

§ 1 General / Scope
All deliverables, in particular contracts for the sale and delivery of hardware and software, and all services, including maintenance and support services, are subject to these Terms and Conditions. Your conditions of purchase apply only in so far as they do not contradict our Terms and Conditions.

§ 2 Purchase Orders: contract
Our offers are non-binding, but a purchase order is a binding contract offer. It applies at the time of the delivery of the offer. Normally, orders are processed within a two week period unless specified otherwise in the offer.

§ 3 Services: contract
Our offers for installation services, service and support services, graphic works and other services are non-binding. A contract for these services becomes binding when you receive your order confirmation from us.

§ 4 Sub-contractors
We reserve the right to provide services, at our sole discretion, from selected sub-contractors.

§ 5 Electronic Data Processing
1. You agree that your personal data will be stored and processed electronically within our company for the purposes of business conduct as well as for advertising purposes. We will ensure the privacy of your personal data.
2. We are entitled to assign claims from our business relationship, such as using your company name in business presentations.

§ 6 Delivery
1. The ordered products will be delivered according to the shipping method you selected. We will endevour to supply the product by the date specified in the order confirmation.
2. We can not be held responsible to non-delivery of goods due to incorrect information in the order confirmation.

§ 7 Retention of Title
1. We retain title to the delivered products until full payment has been received.
2. You are authorised to sell the goods as part of your ordinary business. In this case, the goods still remain our property for non-payment. In the result of non-payment you will inform us of all third parties that have received the goods.

§ 8 Transfer of Risk
The risk of loss and damage to products passes to you upon shipment.

§ 9 Installation
Installation services are provided separately and are carried out in accordance with the specifications given on the order form.

§ 10 Term and Termination of Service & Support Services
1. The specified in the tender care and support services for the first year with the delivery of the Products or downloading of the software as well as in the case of software providing the license key, you are starting to include in the purchase price.
2. Thereafter, the contract for maintenance and support services to those specified in the offer conditions each extended by 12 months if the contract for maintenance and support services is not terminated with a notice period of 3 months to the end of the contract by either party properly.
3. The right of both parties to terminate for good cause remains unaffected.
4. For terminations, a written notification is required.

§ 11 Termination for Other Services
1. Unless agreed otherwise in individual cases or in these Terms and Conditions, either party may terminate a contract for other services within a period of 30 days to the end of the month.
2. The right of both parties to terminate for good cause remains unaffected.
3. For terminations, written notification is required.

§ 12 Rights to use Software
1. As far as software or other intellectual or industrial property rights, documentation, work products or services are the subject of this agreement or delivered under these terms and conditions, we grant you a non-exclusive, perpetual right of use within the Member States of the European Union as part of your business operations.
2. You are entitled to install and use on a computer, photo printing terminal or other hardware according to our system specifications. To operate the software you must first obtain a license key, which is available at our administration website.
3. They are entitled to make a backup copy.
4. You are only entitled to sell the software to a third party, if you transfer original data carriers supplied by us (e.g. CD, USB memory stick), all to himself existing stored copies and copies (including any backup copies) and delete the acquirer provide these terms and conditions. You agree that in the event of a resale to confirm the deletion of all existing copies with you unsolicited writing. If you have downloaded the software and a disc was supplied by us, you are only entitled to use the Software to any third party to sell, if all existing in itself memory copies and copies (including any backup copies) delete and make the purchaser these terms and conditions are available . You agree that in the event of a resale to confirm the deletion of all existing copies with you unsolicited writing.
5. The Software contains documentation that is provided to you in electronic form.
6. You may not without our prior consent to translate the software, edit, arrange, to fashion in other ways or to combine with other software. This restriction does not apply if the processing is necessary in order to fix bugs, provided we have not corrected the error within the contracted or a reasonable deadline you set, or we have refused to fix, and we after expiry of the warranty period or outside the warranty are entitled to perform the troubleshooting only reasonable fee.
7. You may not reverse engineer, decompile, or decompile, except to the extent in § 69e Copyright Act is provided.
8. You are not authorized to reproduce the software publicly or made available, except in the context of the intended use of hardware according to our system specifications, especially on the hardware terminal on which it has been delivered.
9. You can not delete, alter or obscure any copyright notice, trademark, serial numbers or other markings in the licensed material and transfer them into labels in copies. Technical protection measures you may not circumvent, modify or eliminate.
10. Where there are to work results of our services copyrights or intellectual property rights, we grant you rights thereto in accordance with the provisions of this § 12 (rights to use the software).
11. We are in no way prevented from using in the course of providing the services developed work products or expertise for us or other customers.

§ 13 Warranty
1. We commit ourselves to address shortcomings of services as well as to repair or replace defective products. The choice of eliminating the defect is and redelivery to us. We are entitled to at least two attempts. If subsequent performance fails, is it unreasonable or we fall behind schedule, you are entitled to the remaining statutory warranty rights. Compensation is available only within the limits of § 15 (liability)
2. Replaced parts become our property without compensation.
3. Software errors that affect the Prescribed Terms is not only irrelevant, we rectify at our discretion depending on the significance of the error by either providing an improved software version or in case of minor errors by references to remove or bypass the effect of the error. Software errors that only slightly impair the intended use of the software, we can fix within the next regular software update.
4. The warranty period is one year from the transfer of risk.
5. The warranty does not cover wearing parts of products, unless it is normal wear and tear or the entity specified by the manufacturer number of operating hours for each part exceeded is addition, our warranty does not cover damage due to improper operation or maintenance, improper power supply , connection to or use of our system are caused by not relevant specifications / n third-party devices / n, vandalism or acts of God.

§ 14 Rights of third parties / Open Source Software
1. We ensure that the contractual use of the products supplied by us as well as other services provided by us, and performance results within the Federal Republic of Germany does not infringe any intellectual or industrial property rights of third parties.
2. If third parties assert claims of infringement of industrial property rights by our products or other services or performance results, we will decide whether and how a resulting dispute is to be run at our expense. Without our prior written consent, you may perform in relation to the claim as no negotiations, close comparisons or make other concessions. You agree to assist us in case of a possible violation of third party rights in the defense of the claims.
3. If a claim or an action for infringement of third party rights is made pending or threatened, in our reasonable estimate, we can take at their own cost measures to prevent the violation or alleged violation of these rights by the continued delivery of the contracted goods and services. We can achieve a license that allows the use of these rights that are violated or is claimed by those who said they were injured, especially by modification or replacement of hardware and software as well as its services or by procuration. If such measures avoid the claim for infringement or alleged infringement of third party rights, we are subject to no further liability for such claims.
4. Your rights depend, moreover, according to § § 13 (warranty) and 15 (Liability).
5. Our software contains open source components. The applicable license agreement for these components are given in the documentation of the software and available.

Our software also includes components from other manufacturers. The applicable license agreement for these components are given in the documentation of the software and available.

§ 15 Liability
1. Our liability for damages, regardless of the legal reason, in particular due to impossibility, delay, defective delivery or performance, other breaches of contract and breach of duty is limited in accordance with the following provisions:
2. We shall be liable without limitation for intent and gross negligence, for guarantees, for indebted injury of life, body or health as well as under the product liability and safety law.
For simple malpractice, we are only liable in case of breach of contractual obligations, and only in the amount of typically foreseeable damage. Essential contractual obligations to timely and faultless delivery and performance as well as consulting, protection and care obligations that will allow you to contractual use of the products or services or serve to protect your essential legal protection and your staff from significant damage.
3. The above exclusions and limitations apply to the same extent for the benefit of our bodies, legal representatives, employees and other agents.
4. For the damage to or the deletion or destruction of data, we are liable in the event of negligence only if and to the extent that you have taken care of regular data backups to ensure that this data can be reconstructed from data material provided in machine-readable form at a reasonable cost.

§ 16 Amendments to the Terms & Conditions and Other Conditions
We reserve the right to change these terms & conditions and our published prices. We will give you written notice of such changes at least 3 months in advance. The changes automatically take effect if you do not object (in writing) to the changes within 1 month after receipt of the change notice. In the event of a conflict, we are entitled to immediately terminate the contract.

§ 17 Writing
All amendments to the terms & conditions must be in writing. This also applies to amendment of this clause.

§ 18 Applicable Law / Place of Performance / Jurisdiction
1. UK law applies excluding the provisions on private international law and the UN sales convention.
2. Performance is our office in Eschborn.
3. Place of jurisdiction is Frankfurt am Main.

§ 19 Further Provisions
1. If you export products delivered by us, you are bound to observe the relevant national, European and international export laws.
2. You can transmit contractual rights and obligations without our prior written consent.
3. Offsetting or retention may be invoked only with undisputed or legally valid counter claims.
4. Should individual provisions of these general terms & conditions be wholly or partially ineffective or impracticable, it shall not affect the validity of the remaining provisions.

Status: 06/2012

Liability note: 
Despite careful monitoring of the content, we can take no responsibility for the content of external links. The operators assume sole responsibility for the content of linked sites.

Privacy Policy:
www.di-support.com is a service provided by di support GmbH. You may use our service without providing any personal information. Notwithstanding this, we collect the following data for technical reasons and for the purpose of statistical evaluation.

1. On each occasion our site is accessed, protocol data is automatically collected and stored by the web server.
– Name of the file or page retrieved
– Date and time of the visit
– Quantity of data transmitted
– Report on whether retrieval was successful
– Description of the type of web browser used
– Domain making the request

2. Only customers with whom we maintain a contractual relationship may log into the Control Centre. The use of data thus generated is governed by contractual agreement.

3. If you send us an inquiry via the contact form, we will use your data exclusively to process your request. The personal data that we collect from the contact form will be deleted after your request has been processed.

4. Our site uses cookies. We do not use cookies to identify visitors. You can disable/block/manage the placement cookies in your browser settings.

5. This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies to facilitate an analysis of use of the website. The information collected by Google on the use of this website (including your IP address in abbreviated form) is transmitted to a Google server for storage and may also be transmitted to a server outside Europe. Google will use this information to evaluate use of the website in order to compile activity reports for the website operators and to provide further services associated with use of the website and use of the Internet.  You may prevent the installation of cookies by using the relevant settings in your browser software. This may lead to some restrictions regarding available functions. In using our website, you confirm that you agree that data collected about you may be used by Google in the manner described above and for the purpose stated above.

6. This website uses plugins for the bookmarking service ShareThis which is provided by ShareThis Inc. (“ShareThis”), 250 Cambridge Avenue, Palo Alto, CA 94306, USA. By visiting our website, ShareThis is informed of your IP-address as well as that your visit to the ICF Deutschland e.V. website.
With the help of the ShareThis plugin, users can place bookmarks on websites as well as post or share links on social networks such as Twitter, Facebook, LinkedIn or Google+.
If a website visitor uses one of the previously mentioned functions and is simultaneously online on one of the respective platforms (e.g. Twitter, Facebook, LinkedIn or Google+), then the visit to our website will be matched with that user.
Further information regarding the collection, interpretation and processing of your personal data through ShareThis as well as your pertinent rights can be found in the ShareThis privacy policy at: http://www.sharethis.com/privacy/

7. You may also contact us directly if you have any questions on the use of your data by di support.
Please send enquiries to:
di support GmbH
Düsseldorfer Str. 13
65760 Eschborn
E Mail: datenschutz@di-support.com

Information for our Customers and Business Partners According to Article 13 of the EU General Data Protection Regulation (GDPR)
June 2018

Dear customers and business partners,

With the information below we would like to inform you about why we collect personal data of our customers and business partners and how we handle this data. This information sheet should also inform you about your rights as a person affected.

Most of this information will already be known to you, we have received information from you yourself. If you have any questions about this topic, please contact your contact at di support or contact our data protection officer.

Who is responsible for processing my data and who can I contact?
di support GmbH
Düsseldorfer Str. 13
65760 Eschborn

Telephone: +49 6196 / 77933-0
Telefax: +49 6196 / 77933-29
E-Mail: info@di-support.com
Internet: www.di-support.com

Data protection officer contact information:
datenschutz@di-support.com

What types of personal information to we process?
We collect name and contact details of our contact persons as well as their company affiliation and their position or task in the company. Depending on the contractual relationship, we also process information on the area of responsibility of the contact person. Appointments and contacts with our customers are recorded in our ERP system.

How long is this information saved?
The data of our customers and contacts remain stored as long as business relations exist, or, as long as you express interest in our products. There are legal retention periods of 6 or 10 years for data on contractual agreements and invoicing.

Reasons for processing personal information:
We process our customer’s information for responding to requests, making offers, carrying out contractual duties and invoice processing.

On what legal grounds do we process information?
We collect and process information from customers and business partners as well as the information from training participants exclusively based on contractual or precontractual relationships. (Art. 6 lit b GDPR).
Who receives the information?
We do not pass on the customer data collected for our own purposes to third parties. There is no transmission of data to non-EU countries.

Are we required to submit personal information?
Unless you chose to enter a contractual relationship with us, you are not required to submit any personal information to us.

Is there an automated decision-making process or profiling?
We do not use automated personal decision-making based on your personal data, which will have a legal effect on you or significantly affect you in a similar manner (Art. 22 DSGVO).

Your rights as an affected person
According to Chapter III of the GDPR, you have the right to obtain information about your personal data, the right to correct incorrect data, the right to erase your data or to restrict processing, the right to object to processing, the law data portability and the right of withdrawal of given consent, if granted.

You have the right to complain to the Hessian or other data protection supervisory authority if you believe that our company inappropriately or improperly handled your data.

Dear users of our website,

with the following information we would like to inform you about why we collect personal data from interested parties and how we handle this data. This information sheet is also intended to make you aware of your rights as a data subject.

Who is responsible for this data processing and whom can I contact?

di support GmbH

Düsseldorfer Str. 13
65760 Eschborn
Telephone + (49 6196) 77933-0
Fax  +49 6196 / 77933-29

Email: info@di-support.com
Internet: www.di-support.com

Contact details for the data protection officer:
datenschutz@di-support.com

Collection of usage data
When you visit our website, our systems automatically collect information from the system or the device that the user is using:

Information about the browser
The user’s operating system
The Internet service provider of the user
The IP address
The date and time
The website from which the user came to our website

The purpose of collecting and storing this data is to make our website available and to guarantee the functionality and security of our IT systems. The legal basis for the storage of this data is our legitimate interest according to Article 6.1f GDPR.

We use cookies on our website

Cookies are information that is transmitted from our web server or from the web servers of our service providers to the user’s web browser and stored there for later retrieval. Cookies are very small files that are saved by your browser.

Language setting via the pll_language cookie

The WordPress plugin from Polylang enables us to offer you the website in the language you want, e.g. “De”. The cookie has a term of 1 year.

It does not record personal data.

Marketing information through Google Analytics
Marketing information is recorded and statistically processed with the analysis service from Google. For this purpose, the page views and the IP address are recorded and passed on to Google. We receive a statistical evaluation of the data that does not allow any conclusions to be drawn about individual persons. Google is a US company. You can find Google’s data protection declaration at https://policies.google.com/privacy

The legal basis for processing this data is your consent.

_ga: This Google cookie assigns the user a random number in order to record his visits to the various pages. It has a preset term of 2 years.

_gid This Google cookie assigns the user a random number in order to record his visits to the various pages. It has a duration of one day.

_gat: this cookie throttles calls for Google Analytics every minute.

You can delete the existing cookies at any time using the system settings of your browser.

Marketing information about Hubspotukt

With the help of this cookie from Hubspot we try to recognise the way in which we have addressed our users, for example via our newsletter.  The cookie has a term of 1 year.

The legal basis for processing this data is your consent. Hubspot is a US company.

Your rights as a data subject
According to Chapter III of the GDPR, you have the right to information regarding the data stored about you, the right to correct incorrect data, the right to delete your data or to restrict processing, the right to object to processing, the right to data portability and the right to withdraw consent if you have given it.

You have the right to complain to the Hessian or another data protection supervisory authority if you are of the opinion that our company is handling your data unlawfully or improperly.